Delivery & Returns

Delivery

Our Marketplaces unite customers and sellers all around the world, therefore the method of delivery may vary depending on the item purchased.

Our sellers use a variety of delivery methods – within the UK this is commonly Royal Mail, Evri, Yodel and DPD.

Delivery costs per item also vary – many items feature free delivery, but any postage costs are always clearly displayed on the Product Page and within the Checkout process. Whenever expedited shipping options are available, these will be offered to you.

With a variation of delivery methods and many dispatch locations means timeframes for receiving your items may vary. However, we will be as transparent on the Product Page and Checkout pages as possible to give you a close estimate.

Unfortunately, some delays are unavoidable due to bad weather or postal strikes. If your items are facing a delay our sellers will communicate this to you via our online messaging system.

Please note that, as with any delivery method, all timescales are estimates which we cannot guarantee to be entirely accurate. Any customs processing delays are not normally factored in to delivery estimates.

Some items may require a signature upon delivery. Where possible, tracking numbers are provided so that you can monitor the process of your shipment.

Returns

We want you to be completely delighted with your Marketplace purchase. If you are not entirely satisfied with your items, or simply change your mind after purchase, you may return them for a full refund. All returns must be requested via the messaging system within 30 days of receipt. Returns will not be accepted by our sellers without prior notice. The seller will advise the returns address to which your item should be returned. All non-faulty items must be returned in a saleable condition, unworn and with all original packaging. Please package your returns carefully so that they are not damaged in the return postal journey. You are responsible for the cost of returning your item, unless the item is faulty on delivery. In the case of faulty goods, your original postage costs will also be refunded along with your item costs. All refunds will be processed within 14 days of receipt of your item and notification from the seller to our platform. Refunds are processed back to the same payment method from your checkout process.

Please do not attempt to return any items to our head office as they will be rejected. Items incorrectly sent to our head office and subsequently lost are your responsibility.

Be aware that we cannot accept returns on the following types of product; items customised or made to order, perisable goods, any audio/video/software/computer games where the original seal has been broken, any items such as clothing, make-up or jewellery where hygiene considerations would be an issue for resale.

If the item you have ordered needs to be exchanged, for example clothing in an alternative size, please order the required size and start a returns procedure for your unrequired item. We are unable to process direct item exchanges.